Frequently Asked Questions

eddi is a next-generation platform designed specifically for Australian schools. It unifies everything that a school needs into a single, cohesive ecosystem to drastically reduce administrative workload.

We offer transparent, all-inclusive software access for a flat rate; billed per student, per year. Every single platform feature is unlocked from day one. There are no premium modular tiers, no surprise scaling penalties, and no hidden deployment overheads.

Data security and sovereignty are central to our architecture. Every school gets its own isolated, private cloud hosted within a highly-secured data centre in Australia. This means your school's data and infrastructure is never co-mingled with another institution, establishing absolute isolation.

Not at all. We firmly reject vendor lock-in and don't offer multi-year contracts, instead offering one fair price that's the same for everyone. You always retain complete, unconditional ownership of your data and can seamlessly download your full environment if you ever choose to move elsewhere.

See our Features page for up-to-date information on the features that eddi offers. If there's anything missing that your school needs, we'll build it free of charge so that other schools who might need it will benefit too.

Scheduled for our v0.2 release, eddi features an advanced timetabling generator designed to handle complex structural constraints, calendar syncing, automated subject selection pipelines, and staff room allocation parameters natively. We utilise the open source project FET (Free Education Timetabling) under-the-hood to provide much of this functionality.

eddi is currently engineered as a modern, ultra-responsive web application that works on any computer or phone. We have plans to introduce native iOS and Android apps, though these won't be available until at least 2028.

While data migration can be challenging, our dedicated migration team is here to ensure a seamless and stress-free transition for your school.

• Our experts directly oversee the entire transition phase, proactively eliminating friction and preventing disruptions.
• We utilise proprietary, state-of-the-art tools to safely and efficiently transfer your existing data into eddi.
• We offer transparent, flat-rate pricing for the entire migration process, so there are never any surprise costs.

Absolutely. Our product roadmap is deeply cooperative and driven by our advisors, partner schools, and the broader eddi community. We can integrate user feedback and deploy stable platform enhancements directly to your instances incredibly fast. Every school gets daily security updates, and can decide how frequently it wants feature updates.