Frequently Asked Questions
Have questions about eddi? Find clear, straightforward answers about our platform, pricing philosophy, data infrastructure, and features below.
What exactly is eddi?
eddi is a next-generation platform designed specifically for
Australian schools. It unifies everything that a school needs into a
single, cohesive ecosystem to drastically reduce administrative
workload.
How does your pricing model work?
We offer transparent, all-inclusive software access for a flat rate of
$25 AUD per student, per year. Every single platform feature is
unlocked from day one. There are no premium modular tiers, no surprise
scaling penalties, and no hidden deployment overheads.
Where is our school's data stored?
Data security and sovereignty are central to our architecture. Every
school gets its own isolated, dedicated server instance hosted
entirely within Australia, in a location as close to your school as
possible to minimise latency. Your school's data is never co-mingled
with another institution's database, establishing absolute data
isolation.
Are schools locked into a multi-year contract?
Not at all. We firmly reject vendor lock-in and don't offer multi-year
contracts, instead offering one fair price that's the same for
everyone. You always retain complete, unconditional ownership of your
data and can seamlessly download your full environment if you ever
choose to move elsewhere.
What features are currently included in the core platform?
See our
Features page
for up-to-date information on the features that eddi offers. If
there's anything missing that your school needs, we'll build it free
of charge so that other schools who might need it will benefit too.
How does eddi handle automated timetabling?
Scheduled for our v0.2 release, eddi features an advanced timetabling
generator designed to handle complex structural constraints, calendar
syncing, automated subject selection pipelines, and staff room
allocation parameters natively. We utilise the open source project
FET (Free Education Timetabling)
under-the-hood to provide much of this functionality.
Is there a mobile app for parents and teachers?
eddi is currently engineered as a modern, ultra-responsive web
application that works on any computer or phone. We have plans to
introduce native iOS and Android apps in the near future.
How complex is the migration process from our old software?
We oversee the entire transition phase directly to minimise friction.
Because eddi uses standardised data parsing techniques, migrating
student records, attendance histories, and staff directories from
legacy platforms is straightforward and entirely free from arbitrary
implementation fees.
Can our school suggest or request custom features?
Absolutely. Our product roadmap is deeply cooperative and driven by
active school administrators and teachers. Because we maintain tight,
agile software engineering parameters, we can integrate user feedback
and deploy stable platform enhancements directly to your instances
incredibly fast.